It’s a shame the world’s largest online retailer doesn’t have a department for answering questions about their operation, but you can understand why they don’t. They’d need to employ about a million people to handle e-mails and phone calls asking why they are so stupid in their dealings with customers. It would definitely eat into the profits, and Amazon is all about profits. But sometimes you have to wonder if they’ve thought everything through as thoroughly as they should.
For example, while I’m waiting for the temperature around here to get up to something close to zero Fahrenheit (-18 Celsius) I spend some of the time idly perusing their offerings to see what deals might be had. It’s how I found the Lumix I’m waiting for. It’s also how I found a most curious phenomenon has occurred, one which leaves me baffled. Their unhelpful help department of FAQs doesn’t cover it. Not anywhere. To wit it is this:
An item I ordered 2 years ago almost to the day now “requires special handling and cannot be shipped to your selected location”. That’s odd; are these photo frames now nuclear powered or something? Why cannot something I once bought and had shipped here be shipped here? So far as I know none of the area roads have been removed or bombed out. Okay, they are occasionally blocked by landslides and such, but not always.
Odder yet is the large number of other items which can’t be shipped here, which cover quite a range of description and seemingly have nothing in common other than coming from Amazon. (That’s the company, not the place in South America.) The only time I had encountered this before was when I attempted to order some replacement lithium batteries. Now in that instance I can understand why someone might be reluctant to send the merchandise through the mail as the batteries are considered hazardous material. But really I have purchased devices with such batteries via ‘mail order’ before, including through Amazon.
I have yet a fairly good analytical mind, and tried to determine the common denominator behind all the items I came across which they would no longer have shipped here. I failed. It wasn’t size, nor weight, nor material, nor point of origin, nor price. Really no one common factor seemed to cross the multitude of restricted merchandise.
Until for a lark I tried looking at the forbidden items via my wife’s account instead. Suddenly we could have anything we wanted just for the asking (and paying). How could this be, when the accounts are literally identical in every way except for the name?
Oh there is one other difference:
She has Prime.
So is the whole “you can’t buy that” limitation about tricking me into plumping for Prime?
But we’ll never know, because Amazon refuses to hire millions of customer reps to deal with all the irate consumers they frustrate with their stupidly run organization.
In the meantime I say “fine: they don’t want to sell to me, I don’t have to buy from them.”
Addendum: if you are wondering why my wife and I have separate accounts using the same card, well it’s just one of those things that happens. We can buy each other presents without a tip-off for one thing (the photo frame is an example in fact), and we don’t clutter up each other’s browsing with items we’re not specifically interested in. Why does she have Prime? I’d say it’s because she buys too much, but that would be a terribly “husband-like” remark.